Protecting the connected infrastructure that keeps retail and food operations running. Fully managed, 24/7 security monitoring, threat detection, vulnerability management and incident response coordination for the refrigeration, facilities and store systems your business depends on.
Refrigeration OTCase and walk-in controllers, sensors, compressor racks
Facilities OTHVAC, building management, environmental monitoring
Retail operationsPOS, inventory and store systems sharing the network
Vendor remote accessEvery contractor session, at every site
The systems that keep food cold are now on the network
Refrigeration controllers, HVAC and building automation used to sit on their own wires. Today they’re connected, remotely serviced by outside vendors, and often share a network with point-of-sale and corporate systems. Most were never designed with security in mind, and few businesses can say exactly which devices are online or who can reach them.
A compromise here isn’t just a data problem. A changed setpoint, a disabled alarm or ransomware on a facility server can put product, compliance and store operations at risk. Retail OT Shield gives you continuous visibility and a trained team watching around the clock, built on the same SOC, SIEM and incident response that already protect your IT.
Built for retail and food operations
Wherever temperature, uptime and multiple locations matter.
Supermarkets and grocery chains
Convenience stores and gas stations
Restaurants and quick-service chains
Food processing and manufacturing
Cold-storage and refrigerated warehouses
Food and beverage distribution
Retail distribution centers
Multi-location retail businesses
Six services, one managed program
Every Retail OT Shield subscription combines all six, delivered by our 24/7/365 security operations center.
OT Asset Discovery & Visibility
Know every connected device in your stores and facilities, and what it talks to.
What we do
Discover refrigeration controllers, sensors, gateways and management servers
Identify HVAC, building automation and environmental monitoring systems
Identify connected industrial equipment and network dependencies
Inventory manufacturers, models, firmware and network locations
Flag unknown and unauthorized devices
Maintain an OT asset inventory with risk classification
You receive
OT asset inventory
Network communication map
Critical asset register
Unsupported and end-of-life device report
Monthly asset change report
OT Vulnerability & Exposure Management
Find the weaknesses that could let someone reach your operational infrastructure.
What we do
Identify outdated firmware and unsupported systems
Find exposed management interfaces
Review authentication and remote access
Identify unnecessary ports and services
Assess third-party vendor remote access
Prioritize by exploitability and operational impact
Coordinate remediation with your facilities teams and equipment vendors
You receive
OT vulnerability assessment
Risk-ranked remediation register
Critical exposure notifications
Monthly vulnerability reporting
Active scanning and intrusive testing only happen with your authorization, equipment vendor approval where applicable, and an agreed testing window.
24/7 OT Threat Detection & Monitoring
Spot unauthorized activity across your connected operations, around the clock.
What we detect
Unauthorized controller access
Unusual remote vendor connections
Authentication anomalies
Unexpected network communications
Suspicious configuration or firmware changes
Device resets and communication interruptions
Unauthorized access between IT and OT networks
Disabled or interrupted security monitoring
You receive
24/7 security monitoring
Security alerts and incident tickets
Threat investigation reports
Monthly threat activity summaries
Escalation notifications
OT Network Security & Segmentation
Keep an IT compromise from spreading into the systems that run your stores.
What we do
Review IT/OT network architecture
Validate VLAN and firewall segmentation
Review OT DMZ architecture
Assess remote access pathways and administrative access
Review firewall policies and communication allowlists
Identify unnecessary IT-to-OT connectivity
Recommend isolation and containment improvements
You receive
IT/OT segmentation assessment
Network architecture recommendations
Firewall rule review
Remote access risk assessment
Remediation roadmap
OT Incident Response & Recovery Coordination
A coordinated, safety-conscious response when operational systems are compromised.
What we do
24/7 incident intake, triage and severity assessment
Threat investigation and evidence preservation
Escalation to your team and your equipment vendors
Coordination with facilities and engineering teams
Containment recommendations and recovery coordination
Root-cause analysis and post-incident reporting
You receive
Incident tickets and timelines
Containment recommendations
Root-cause analysis
Post-incident report
We don’t operate refrigeration equipment or make food-safety decisions. Those stay with your authorized personnel and qualified equipment specialists; we make sure they have the security facts they need, fast.
OT Security Governance & Reporting
Give leadership a clear view of operational cyber risk and how it’s trending.
What we do
Monthly OT security reports and executive risk summaries
Vulnerability remediation tracking
OT asset inventory reporting
Vendor access reviews
Security incident metrics
Quarterly risk assessments
Annual OT incident tabletop exercises
You receive
Executive OT security dashboard
Monthly operational security report
Quarterly business review
Annual OT security maturity assessment
Risk reduction recommendations
How it works
Passive sensors see OT traffic without touching devices. Findings flow into the same SIEM and 24/7 SOC that protect your IT, so one team sees the whole picture.
Your locations
Refrigeration OTControllers, sensors, compressors
Facilities OTHVAC, BMS, environmental
Retail operationsPOS, inventory, store systems
Corporate ITIdentity, servers, workstations
OT DMZ & network securityFirewalls, segmentation, secure access, controlled data collection
OT security platformAsset discovery, protocol analysis, anomaly detection, vulnerability visibility
SIEM / SOARCorrelation with IT signals, alert management, case creation, automation
24/7 managed SOCTier 1, Tier 2, incident response and OT specialist escalation
Your teamCISO, IT, facilities, refrigeration vendor, operations leadership
Conceptual architecture. Data flows and permitted connections are validated for each customer environment.
Passive by default
We use passive network sensors and vendor-approved collection. Tools built for Windows servers are never assumed safe for a refrigeration controller.
Tested only with permission
Active scanning requires your authorization, equipment vendor approval where applicable, and an agreed testing window.
Your people stay in control
We don’t operate equipment or make food-safety decisions. We give your staff and specialists the security facts, fast.
Built on recognized guidance
Designed around NIST SP 800-82 Rev. 3 and CISA guidance: asset visibility, segmentation, controlled remote access and safety-conscious response.
Detections tuned for stores and cold chains
We launch every customer with these twelve playbooks, then tune them to your sites. Severity reflects both cyber risk and operational consequence: one compromised controller at a critical distribution center can be a P1 on its own.
Initial detection playbooks
Detection use case
Priority
Unauthorized refrigeration controller access
P1P2
Suspicious external vendor connection
P1P2
Multiple failed controller logins
P2
Unexpected defrost configuration change
P1
Unauthorized temperature threshold change
P1
OT monitoring system stops reporting
P1P2
New or unknown OT device detected
P3
Unexpected IT-to-OT communication
P1P2
Unauthorized firmware modification
P1
Suspicious remote administration activity
P1P2
Unusual OT network traffic patterns
P2P3
Vendor account accessing multiple locations
P1P2
Severity and response
P1
Critical: Immediate escalation
Unauthorized manipulation of refrigeration controls or widespread OT compromise
P2
High: Urgent investigation
Compromised vendor account or suspicious controller access
P3
Medium: Standard investigation
Unexpected configuration change or anomalous communications
P4
Low: Routine review
New asset, low-risk exposure or informational event
From alert to lessons learned
OT alerts don’t just join the IT queue. They follow a dedicated classification and investigation path with clear ownership at every step.
DetectOT platform raises an alert; SIEM correlates it with IT activity.
TriageTier 1 decides whether it’s a potential OT incident. If not, it’s documented and closed.
InvestigateTier 2 investigates and sets severity: P1 goes to immediate IR escalation, P2 to priority IR, P3/P4 to standard investigation.
NotifyYour team and our OT specialist are notified according to the agreed escalation plan.
CoordinateWe work with facilities and the equipment vendor; containment happens only with your authorization.
LearnFindings, remediation and an incident report with lessons learned close the loop.
Scenarios we prepare for
Refrigeration controller compromise
Someone gains access to the controllers that run cases, walk-ins and compressor racks.
Unauthorized temperature or defrost changes
Setpoints or defrost schedules are altered outside an approved change.
Ransomware on facility management systems
Building and energy management servers are encrypted or taken offline.
Compromised vendor credentials
A service contractor’s remote login is used by someone else, often across many sites.
Unauthorized access to industrial networks
Traffic crosses from corporate IT into OT where it shouldn’t.
Disrupted temperature monitoring and alarms
Sensors or alarm paths go quiet, hiding a problem until product is at risk.
Packages
A one-time onboarding fee, then a monthly per-location subscription. Additional OT assets are priced in defined bands, and multi-location customers receive volume pricing.
Retail OT Shield package comparison
EssentialSingle-format stores that need visibility and 24/7 watch.
AdvancedGrocery and QSR chains with refrigeration and facility systems.
EnterpriseDistribution centers, cold storage and food production sites.
OT assets included per site
25
75
150
Asset discovery
Included
Included
Included
Vulnerability visibility
Included
Included
Included
24/7 SOC monitoring
Included
Included
Included
OT threat detection
Basic
Advanced
Advanced
Vendor access monitoring
Included
Included
Included
SIEM integration
Included
Included
Included
Incident response coordination
Included
Included
Included
Executive reporting
Monthly
Monthly
Monthly
Quarterly risk review
—
Included
Included
OT tabletop exercise
Optional
Annual
Annual
Dedicated service manager
—
—
Included
Onboarding
Scaled to your footprint: 1–5, 6–25, 26–100 or 100+ locations. Travel, extensive cabling, firewall replacements and complex integrations are scoped separately.
Volume pricing
Monthly rates step down for 6–25 and 26–100 locations, and enterprise agreements are available for 100+ sites.
Available on their own or alongside a subscription, scoped as fixed projects.
Initial OT security assessment
IT/OT network segmentation projects
OT firewall implementation
Secure vendor remote access implementation
OT vulnerability remediation projects
OT incident response retainers and forensic investigations
OT security tabletop exercises
OT security architecture reviews
OT security policy and procedure development
OT security maturity assessments
Retail OT Shield questions
What counts as operational technology in a store or warehouse?
Anything that controls or monitors physical operations: refrigeration controllers and case sensors, compressor racks, HVAC and building management systems, environmental and temperature monitoring, energy management, and connected production or material-handling equipment. Point-of-sale and store systems are monitored too, because they often share networks with OT.
Will monitoring interfere with our refrigeration or building systems?
No. We use passive network sensors and vendor-approved collection methods wherever possible, so we observe traffic rather than touch devices. Any active scanning happens only with your authorization, equipment vendor approval where applicable, and an agreed testing window.
Do you take control of our equipment during an incident?
No. We investigate, contain the cyber threat with your authorization, and coordinate with your facilities team and equipment vendors. Operating refrigeration equipment and making food-safety decisions remain with your authorized staff and qualified specialists.
What frameworks does Retail OT Shield follow?
The service is designed around NIST SP 800-82 Rev. 3 (Guide to OT Security) and CISA guidance, with emphasis on asset visibility, network segmentation, controlled remote access and safety-conscious incident response.
Can this work alongside our existing security tools?
Yes. OT alerts flow into SIEM and SOAR workflows alongside your corporate IT endpoint and network detections, so investigations see the full picture across IT and OT.
How is it priced?
A one-time onboarding fee scaled to the number of locations, then a monthly per-location subscription based on package and asset count. Multi-location customers receive volume pricing. Professional services such as segmentation projects are quoted separately.
Start with an OT risk briefing
Tell us about your locations. An OT security engineer will walk through how your refrigeration, facilities and store systems are typically exposed, and what an assessment and subscription would look like for you.