Managed IT
Your whole IT environment run by one accountable team: service desk, monitoring, maintenance and planning.
Managed IT and security in Atlanta
Strategic IT for businesses that can’t afford to stop.
Worldwide IT runs your helpdesk, network and security around the clock, and plans your technology around where the business is going. Now including the refrigeration, HVAC and store systems that keep retail and food operations open.
- Live technicians 24/7/365
- Month-to-month agreements
- 70+ technology certifications
Your environment, covered layer by layer
- People & devicesService desk, laptops, Microsoft 365 Supported
- Network & cloudServers, firewalls, Wi-Fi, backups Monitored
- SecurityDetection & response, audits, training Protected
- Operational technologyRefrigeration, HVAC, building systems New
79.8%of technology issues eliminated through monthly audit and alignment
7–10%typical gain in staff productivity once disruptions stop
24/7/365helpdesk and security operations, staffed by people
0long-term contracts — we earn the next month every month
One partner for the whole technology stack
Large companies have whole departments for this. We give small and mid-sized businesses the same capability, sized to fit and aligned to your goals.
Cybersecurity
Managed detection and response, audits and training that keep threats out and data recoverable.
Consulting
Strategy, assessments, audits and project delivery led by experienced consultants.
New service
Retail OT Shield
Managed Operational Technology & IoT Security
Refrigeration controllers, compressor racks, HVAC and building management systems are now networked, remotely serviced and rarely watched. Retail OT Shield brings them under the same 24/7 security operations that protect your IT, without touching how they run.
- OT Asset Discovery & Visibility
- OT Vulnerability & Exposure Management
- 24/7 OT Threat Detection & Monitoring
- OT Network Security & Segmentation
- OT Incident Response & Recovery Coordination
- OT Security Governance & Reporting
Setpoint 34°F → 48°F
Product temp held at 35°F
- Setpoint change detected on passive OT sensor; correlated in SIEM
- SOC escalates to facilities lead and refrigeration vendor
- Customer approves; vendor account suspended, setpoint restored by technician
- Supermarkets and grocery chains
- Convenience stores and gas stations
- Restaurants and quick-service chains
- Food processing and manufacturing
- Cold-storage and refrigerated warehouses
- Food and beverage distribution
- Retail distribution centers
- Multi-location retail businesses
We’d rather prevent the ticket than close it
We don’t make money from each support call, so every incentive points the same way yours does: fewer problems. That shapes how we work with every client.
More about how we work-
Investigate
We interview people at every level of your company and audit your systems to see what’s really slowing you down.
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Plan
You get a technology alignment plan: a ranked issues list, a 90-day plan and a 1-year plan, each with measurable goals.
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Maintain
Monthly audits and regular reviews keep systems healthy, catch drift early and surface the next opportunity.
The team behind your technology
Every client is supported by the same five functions working as one.
- Service desk
- Fixes issues and answers questions quickly, any time of day.
- Technology officer
- Sets your IT direction within budget and shows evidence that it’s working.
- Central services
- Runs backup, antivirus, monitoring and security tooling end to end.
- System analyst
- Reduces disruptions and inefficiencies with proactive maintenance.
- Project engineer
- Designs and delivers new systems with clear documentation.
Common questions
What’s included in managed IT services?
Our managed IT covers a 24/7 service desk, server and network monitoring, maintenance and patching, backup and disaster recovery, cloud and Microsoft 365 support, cybersecurity, and a technology officer who plans your IT around business goals.
How much do managed IT services cost?
Managed IT for small and mid-sized businesses typically runs about $150–$300 per user per month, depending on the services you choose, the complexity of your environment and the number of users and devices. We quote a fixed monthly fee after a short assessment.
Do you require a long-term contract?
No. Our agreements are month to month. We’d rather earn your business with results than hold it with a signature.
Is support really available 24/7?
Yes. Live helpdesk technicians and security analysts are on shift 24 hours a day, 365 days a year.
Can you secure refrigeration, HVAC and other store systems?
Yes. Retail OT Shield is our managed operational technology and IoT security service for retail, grocery, restaurant, food production, cold-storage and distribution operations, with 24/7 monitoring, vulnerability management and incident response coordination.
Request a quote
Tell us a little about your business. We’ll come back within one business day with next steps and, if it helps, a complimentary technology alignment plan.
- (770) 999-0744
- info@worldwideit.net
- 79 Poplar Street NW, Atlanta, GA